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About PDF Files & Troubleshooting



Portable Document Format (PDF) files provide consistent results when printed. A PDF document will have a .pdf filename extension (example: filename.pdf). We offer a PDF version of some documents on our Web site so you can print a properly formatted copy.

In order to view and print PDF files, you need Adobe® Acrobat® Reader™ installed on your computer. Most computers already have this software installed, but if yours does not, you can download Acrobat Reader for free from the Adobe web site. Click the "Get Acrobat Reader" graphic below or visit http://www.adobe.com/products/acrobat/readstep2.html.

Get Adobe Reader

PDF documents can be downloaded and saved to a local drive. Larger documents are best viewed and/or printed after downloading. If you would prefer to read a document off-line at a later time you should save the file to your computer. To read the document from your Acrobat Reader software, select 'File' then 'Open' from the menu bar and specify the location of the document.

Troubleshooting:

  • If you are using Adobe Acrobat Reader version 3.0 or earlier, upgrade to version 3.01 or later. Acrobat Reader 5.0 is the most current. If you have Adobe Acrobat Reader on your system and need to upgrade, please remove the old version before you begin.

  • If you have trouble installing or using Acrobat Reader, please visit the Adobe support page at http://www.adobe.com/support/products/acrreader.html.

  • Printing: It is also highly recommended that PDF files be printed on a PostScript® printer, if one is available. Although PDF files may print legibly on other printers, a PostScript® printer will ensure a correct rendering of the document.

  • If you have Acrobat Reader installed but have trouble printing a particular document, try selecting "Print as image" when your system displays the print options window.

  • Internet Explorer Users: If you have Acrobat Reader installed, and are using Internet Explorer 5.5, you may have trouble displaying large PDF documents directly from the web. If any PDF link displays only a blank screen when clicked, right-click on the link (click and hold on a Macintosh), and save the file to your hard drive. Then open the PDF file in Acrobat from your hard drive.

Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.